1. A signed event contract & online credit card authorization form are required to complete any group booking.
2. ‘All Lane Rental’, ‘All Lane Rental + Billiards’ and ‘Billiards All Night Rental’ packages are subject to a 30% non-refundable deposit that will be automatically processed 60 days prior to the event date. All other party packages are not subject to a deposit.
3. Events subject to a deposit:
- Events may be cancelled without penalty up to 61 days before the event.
- Events cancelled with less than 61 days notice are subject to full cancellation charges and the full 30% deposit is forfeited.
- Events may be postponed up to 61 days before the event, in which case the deposit is transferred to the new event date.
- It is the responsibility of the client to act within the stated time frame, and to provide ample notice of postponement or cancellation.
- If there is a government mandated shut-down of in-person dining, the deposit would be refunded regardless of timing.
3. Events NOT subject to a deposit:
- Events may be cancelled without penalty upto 7 days before the event.
- Events cancelled with less than 7 days notice will be automatically charged 100% of the set menu price for package price.
- If there is a government mandated shut-down of in-person dining, the above cancellation penalty is waived.
4. Events with a minimum spend:
- In the event you do not achieve the minimum, a rental fee in the amount required to achieve the minimum spend will be applied to the host bill.
- Both the host bill and individual guest bills count toward a minimum spend. In the case of separate bills, if the minimum spend is not achieved, the host is responsible for paying a venue fee in the amount required to achieve the minimum spend.
- Only food and beverage consumed during the event count toward achieving the minimum spend. Venue fees are processed the night of the event and are non-transferrable to other dates or purchases.
- Minimum spend rates are agreed upon at the time of booking and will not be reduced if Provincial public health measures limit the features or reduce the capacity of any event space. It is the responsibility of the client to stay up to date on all Provincial public health measures.
5. We require a final guest count 7 days prior to the event date. After this time you will be charged the full price of the set menu for any ‘no shows’. Guest count increases are subject to availability.
6. 30-minute grace period for group reservations. After 45-minutes, group is deemed a ‘no show' and you will be charged the price of the menu for the reserved number of guests.
7. Food orders must be finalized no later than 14 days prior to the event date.
8. In the case of separate bills, the credit card provided on the authorization form will be charged the price of the menu for any ‘no shows’ or any charges not paid in full.
9. All events must be paid in full the day of the event, with payment presented on-site. We do not invoice.
10. Bowling, F&B charges, and rental fees are all subject to a 5% planning fee & 5% GST. We encourage you to prearrange gratuity on your contract to simplify billing. This will be applied to the main bill. Regarding separate bills, all rates are subject to 5% GST and 5% planning fee. Gratuity is discretionary and handled during payment.
11. Damages: The client is responsible for any damages to or on High Rollers’ property and/or injury to the staff and/or guests caused by the client and/or client’s guests. Please note that verbal & physical abuse will not be tolerated towards any of our staff.
